Restaurant Customer Advisor

Dobbies Garden Centres; Chester-le-Street; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a thriving garden centre retailer as a Restaurant Customer Advisor, where your passion for customer service will shine. You'll play a vital role in ensuring an exceptional dining experience, driving sales, and assisting customers with their needs. This role offers a vibrant workplace where teamwork and a proactive attitude are celebrated. With generous discounts, development opportunities, and a supportive culture, it's an exciting chance to grow within a company dedicated to customer satisfaction and community engagement.

Benefits

Generous annual leave

50% off in restaurants

25% off in Garden Centre

10% off in food halls

Access to Wagestream

Support through Retail Trust

Development opportunities via Dobbies Academy

Qualifications

• Experience in a customer-facing role, preferably in hospitality.
• Ability to thrive in a busy, fast-paced environment.

Responsibilities

• Provide excellent customer service and assist with transactions.
• Drive sales and promote Dobbies Club membership benefits.

Skills

Customer Service

Teamwork

Sales Promotion

Product Knowledge

Punctuality

Job description

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants, ensuring tasty food, maintaining food hygiene, and driving sales.

Responsibilities

1. Provide excellent customer service by assisting customers with various transactions across the store.
2. Drive sales through customer interactions and promote the benefits of the Dobbies Club membership.
3. Assist with customer queries using strong product knowledge, including allergies and dietary requirements.
4. Work with your team to maintain store cleanliness and upkeep.
5. Operate on the shopfloor and in other store areas as required, which may include stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service. This is an ideal opportunity to gain new skills and experience.

Who we are looking for

1. A passion for delivering a great customer experience, serving everyone with a smile.
2. Experience in a customer-facing role and a passion for working within hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctuality, good presentation, and a proactive, hardworking attitude.
5. Eagerness to learn new skills and gain new experiences.
6. Ability to thrive in a busy, fast-paced environment.
7. Demonstrate our values at all times: being one team, improving every day, bringing a smile, living and breathing gardens, and making it work for our customers.

What we offer

1. Generous annual leave entitlement, with flexible holiday use and limited statutory days off.
2. Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
4. Support through Retail Trust, offering confidential support, virtual GP, free counselling, and retail rewards.
5. Development opportunities via Dobbies Academy with eLearning and training programs.
6. A thriving, passionate, diverse culture committed to customer satisfaction.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants is reflected in our products, services, and community activities. Many stores feature a restaurant or coffee shop, providing a relaxed environment for customers. We also host events and support a national charity, fostering community engagement. We are committed to being a great place to work, encouraging our colleagues to be their best every day and celebrate successes together.