Restaurant Customer Advisor

TN United Kingdom; Brighton; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking enthusiastic Restaurant Customer Advisors to enhance customer experiences in a vibrant environment. In this role, you will engage with customers, assist with transactions, and promote membership benefits while maintaining a clean and welcoming store. This position offers a chance to develop diverse skills in a fast-paced setting, making it ideal for those passionate about customer service and teamwork. Join a supportive culture that values continuous improvement and celebrates successes together.

Benefits

Generous annual leave

50% off in Restaurants

25% off in Garden Centre

Access to Wagestream

Confidential support via Retail Trust

Development opportunities via Dobbies Academy

Qualifications

• Experience in a customer-facing role and a genuine interest in hospitality.
• Ability to work well within a team and build relationships.

Responsibilities

• Providing excellent customer service by assisting customers with transactions.
• Driving sales through customer interactions and promoting membership benefits.

Skills

Customer Service

Teamwork

Communication

Sales Skills

Time Management

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants—delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions within the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Assisting with customer queries by sharing product knowledge, including allergies and dietary requirements.
4. Collaborating with your team to maintain the cleanliness and upkeep of your store.
5. Performing tasks on the shop floor and other areas as required, such as stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain diverse skills and experience.

Who we are looking for

1. A passion for delivering a great customer experience with a friendly smile.
2. Experience in a customer-facing role and a genuine interest in hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating successes together.
4. Punctual, well-presented, and a proactive, hardworking attitude.
5. Eager to learn new skills and gain new experiences.
6. Thrives in a busy, fast-paced environment.
7. Demonstrates our values—being a team, continuous improvement, positivity, a love for gardens, and customer focus.

What we offer

1. Generous annual leave entitlement, with flexible holiday use and limited statutory days off.
2. Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings, savings, and financial advice.
4. Support through Retail Trust—confidential support, virtual GP, free counselling, and retail rewards.
5. Development opportunities via Dobbies Academy, including eLearning and training programs.
6. A thriving, passionate, diverse culture committed to customer service excellence.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. We celebrate gardens and plants through our products, concessions, and services, promoting garden living year-round.

Many stores feature a restaurant or coffee shop, providing a relaxed environment for refreshments and meals. We host events and activities to bring communities together and support a national charity partner.

We are dedicated to being a great place to work—fostering a supportive environment where colleagues can be their best selves, share successes, and make it work for our customers.