Restaurant Customer Advisor

Dobbies Garden Centres Ltd; Brighton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Restaurant Customer Advisors to enhance the customer experience in their vibrant restaurants. This role is perfect for individuals who thrive in fast-paced environments and have a passion for hospitality. You will engage with customers, provide excellent service, and promote membership benefits while collaborating with your team to maintain store standards. Join a company that values teamwork and personal development, where your contributions will be recognized and celebrated. If you are ready to bring your smile and can-do attitude, this is the opportunity for you!

Benefits

Generous annual leave

50% discount in Restaurants

25% discount in Garden Centre

10% discount in food halls

Access to Wagestream

Access to Retail Trust

Access to Dobbies Academy

Thriving culture

Qualifications

• Passion for delivering great customer experience and working in hospitality.
• Ability to build relationships and work well in a team.

Responsibilities

• Deliver exceptional customer service and drive sales through interactions.
• Maintain cleanliness and assist with various store tasks as needed.

Skills

Customer Service

Hospitality

Teamwork

Product Knowledge

Communication

Job description

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

1. Giving great customer service by helping customers with various transactions across the store
2. Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
3. Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
4. Working with your team to maintain the cleanliness and upkeep of your store
5. You will also work on the shop floor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience

Who we are looking for

1. You have a passion for delivering a great customer experience, serving everyone with a smile
2. Experience within a customer-facing role and have a passion for working within hospitality
3. You work well within a team, build relationships, and have fun, whilst celebrating success
4. You show up to work on time, well presented, and bring your can-do and hardworking attitude along with you
5. You are eager to learn new skills and gain new experiences
6. You flourish in a busy, fast-paced environment
7. Can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers

What we offer

1. Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
2. Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
3. Access to Wagestream – support your financial wellbeing, with the ability to access earnings ahead of payday, save for the future, and financial advice
4. Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service, and discounted retail rewards with our employee wellbeing platform
5. Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
6. Thriving culture; the Dobbies team are passionate, diverse, and committed to making it work for our customers

About us

At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners, and services. We champion garden living all year round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.