Customer Service Specialist - North East

Postify; Gateshead; Remote; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Gateshead is seeking a Customer Service Specialist to handle inbound calls and manage appointment bookings. This role requires strong communication skills, professionalism, and a dedication to service excellence. Benefits include generous holiday, wellness programs, and career development opportunities.

Benefits

28 days holiday

Lifestyle Benefits programme

Refer & Earn scheme

Employee welfare support

Recognition awards

Qualifications

• Strong verbal and written skills with attention to detail.
• Customer Service experience required.
• Ability to work in a fast-paced, engaging environment.

Responsibilities

• Handle inbound calls from the public requiring appointments.
• Book, re-schedule, and cancel appointments on a booking system.
• Provide accurate information and support to callers.

Skills

Communication

Customer Service

Attention to Detail

PC Literacy

Collaboration

Job description

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Customer Service Specialist - North East, Gateshead

Location:

Gateshead, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

LCGTPNECAMAY25

Job Views:

3

Posted:

13.05.2025

Expiry Date:

27.06.2025

Job Description:

The Role:
You will handle inbound calls from the public requiring appointments following a referral. This includes booking, re-scheduling, and cancelling appointments on a booking system. We seek good communicators who are comfortable in a fast-paced environment, with a focus on efficiency and accuracy. A polite and professional telephone manner, empathy, and understanding of caller needs are essential.

What does an average day look like?
- Working in a lively environment.
- Signing into systems and preparing for the day.
- Assisting callers or family members with referrals, providing accurate information and support.
- Booking or rearranging appointments, being the first point of contact.
- Maintaining professionalism, politeness, and positivity.
- Offering service excellence and respecting data confidentiality per GDPR.

What do we need from you?
- Strong verbal and written skills with attention to detail.
- Ability to build collaborative customer relationships.
- A positive attitude and good interaction skills.
- Professional and friendly telephone manner.
- Customer Service experience.
- Experience in target-driven environments.
- PC literacy and multi-system navigation.
- Good typing speed.
- Ownership, resilience, and dedication to service excellence.
- Ability to work in a fast-paced, engaging environment.

Benefits:
- 28 days holiday (including bank holidays), increasing to 30 days after 1 year.
- Lifestyle Benefits programme with discounts and wellness classes.
- Refer & Earn scheme: up to £900 for referrals.
- Employee welfare support, including mental health assistance.
- Recognition awards and career development opportunities.

Additional Information:
- No holidays within the first 8 weeks.
- Location: Work From Home (reviewed every 6 months).
- Shifts: Full-time, 40 hours, Monday–Friday, 8:00 am–8:00 pm.
- Training: 1-day induction, 2 days training.

Company Info

Postify
Rotherham, North Yorkshire, United Kingdom

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