Restaurant Customer Advisor

Dobbies Garden Centres; Brighton; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a vibrant and diverse team at a leading garden centre retailer, where you will play a crucial role in delivering exceptional customer experiences in our restaurants. As a Restaurant Customer Advisor, you will assist customers, drive sales, and maintain a welcoming environment. With a strong focus on teamwork and a passion for hospitality, you will thrive in a fast-paced setting. Enjoy generous discounts, flexible holiday options, and opportunities for personal development through our training programs. Be part of a supportive workplace that celebrates success and fosters growth.

Benefits

Generous annual leave

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Financial wellbeing support

Confidential support services

Opportunities for development

Support from Retail Trust

Qualifications

• Passion for delivering excellent customer experiences.
• Experience in customer-facing roles with a focus on hospitality.

Responsibilities

• Provide excellent customer service and assist with transactions.
• Drive sales through customer interactions and promote membership benefits.

Skills

Customer Service

Teamwork

Product Knowledge

Sales Skills

Communication

Job description

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants—delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions across the store.
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
• Assisting with customer queries using strong product knowledge, including allergies and dietary requirements.
• Collaborating with your team to maintain store cleanliness and presentation.
• Working on the shopfloor and other areas as required, which may include stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience.

Who We Are Looking For

• A passion for delivering a great customer experience with a friendly attitude.
• Experience in a customer-facing role and an interest in hospitality.
• Ability to work well within a team, build relationships, and enjoy celebrating success.
• Punctual, well-presented, and proactive with a can-do attitude.
• Eager to learn and develop new skills.
• Thrives in a busy, fast-paced environment.
• Demonstrates our values—being one team, continuously improving, bringing a smile, and living our passion for gardens.

What We Offer

• Generous annual leave entitlement, with flexible holiday options.
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
• Access to Wagestream for financial wellbeing support, including early earnings, savings, and financial advice.
• Support from Retail Trust, including confidential support, virtual GP, counselling, and retail rewards.
• Opportunities for development through Dobbies Academy with eLearning and training programs.
• A vibrant, passionate, and diverse team committed to customer satisfaction.

About Us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. We celebrate garden living all year round through our products, concessions, and services. Many stores feature a restaurant or coffee shop, providing a relaxed environment for customers to enjoy refreshments or meals. We host events and support community initiatives and charities.

We are dedicated to being a great place to work, fostering a supportive environment where colleagues can thrive, share successes, and grow together. Join us and be part of making it work for our customers.