Customer Support Specialist

JR United Kingdom; Greater London; Remote; GBP 28,000 - 33,000; Full time

Job summary

A forward-thinking renewable energy consultancy is seeking a Senior Customer Support Specialist. This role involves ensuring exceptional service delivery, managing client inquiries, and collaborating with technical teams to provide tailored support. Join a dynamic team dedicated to sustainability and innovation.

Benefits

Collaborative work environment

Opportunities for professional development

Qualifications

• Proven experience in customer support, preferably in renewable energy.
• Strong understanding of renewable energy technologies.

Responsibilities

• Act as the main liaison between clients and internal teams.
• Manage and prioritize client inquiries on renewable energy solutions.

Skills

Communication

Interpersonal Skills

Problem Solving

Tools

CRM Software

Microsoft Office Suite

Job description

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Location: Southampton but open to remote

Salary: £28,000 + benefits and bonus

Employment Type: Full-time

About Us:

We are a forward-thinking renewable energy consultancy dedicated to accelerating the transition to a sustainable future. Our team works on cutting-edge projects in solar, wind, and energy storage, providing innovative solutions to our clients.

Role Overview:

We are seeking an experienced Senior Customer Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for our clients, ensuring exceptional service delivery and fostering long-term relationships. You will collaborate closely with project managers, technical teams, and clients to address inquiries, resolve issues, and provide tailored support.

Key Responsibilities:

• Act as the main liaison between clients and internal teams, ensuring clear communication and timely resolution of issues.
• Manage and prioritize client inquiries, providing expert guidance on renewable energy solutions.
• Develop and maintain strong relationships with clients, understanding their needs and ensuring satisfaction.
• Collaborate with technical teams to provide accurate information and solutions to clients.
• Monitor and report on customer feedback to drive continuous improvement in service delivery.
• Assist in the development of client-facing materials and documentation.)

Qualifications:

• Proven experience in customer support, preferably within the renewable energy sector.
• Strong understanding of renewable energy technologies and industry trends.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Proficiency in CRM software and Microsoft Office Suite.
• A proactive and solution-oriented mindset

What We Offer:

• A collaborative and inclusive work environment.
• Opportunities for professional development and career growth.