Responsive Repairs Manager - Remote

James Andrews Recruitment; United Kingdom; Remote; GBP 90,000 - 110,000; Full time

Job summary

James Andrews Recruitment is assisting a Housing Association in the South West by recruiting a Responsive Repairs Manager on a temporary contract. The role is home based with an immediate start, offering a daily rate of around £400 via Umbrella.

You will manage responsive repairs across a housing portfolio, lead damp and mould cases, resolve customer complaints, drive contractor performance and reduce backlogs. 35 hours weekly, Monday to Friday.

Qualifications

• Experience managing responsive repairs in social housing or local authorities.
• Knowledge of damp and mould case resolution, contractor oversight and resident engagement.
• Experience handling customer complaints, escalations, and disrepair matters.
• Track record managing in-house teams, contractors and supply chain partners to hit targets.
• Experience monitoring repair KPIs and reducing backlogs.

Responsibilities

• Managing responsive repairs services across a housing portfolio.
• Overseeing complex damp and mould cases.
• Handling and resolving customer complaints and escalations.
• Driving contractor performance and service delivery.
• Chasing outstanding repairs and reducing backlogs.
• Conducting site visits and supporting operational teams on the ground.

Skills

Responsive repairs management

Damp & mould management

Contractor management

Stakeholder management

Customer service / complaints handling

Job description

We are currently working in partnership with a Housing Association based in the South West, who are recruiting for a Responsive Repairs Manager on a temporary three-to-six-month contract.

This is a home based role.

The position is due to start immediately, with the potential to go full time. The daily rate on offer is circa £400 per day (Umbrella).

We're looking for someone with a strong background in social housing repairs, property services, maintenance operations, or asset management, who is confident managing stakeholders, contractors, and customer-focused services.

Duties will include (but are not limited to):

• Managing responsive repairs services across a housing portfolio
• Overseeing complex damp and mould cases
• Handling and resolving customer complaints and escalations
• Driving contractor performance and service delivery
• Chasing outstanding repairs and reducing backlogs
• Conducting site visits and supporting operational teams on the ground

Experience required:

• Proven experience managing responsive repairs services within a social housing or local authority environment
• Strong knowledge of damp and mould management, including case resolution, contractor oversight, and resident engagement
• Experience handling customer complaints, escalated cases, and disrepair matters, ensuring effective and timely resolutions
• Demonstrable track record of managing in-house teams, contractors, and supply chain partners to achieve performance targets
• Experience monitoring and improving repair KPIs, reducing backlogs, and driving service improvements

Skills, knowledge and expertise required:

• Strong experience managing responsive repairs and maintenance services within a social housing environment
• Proven track record of handling damp & mould cases, customer complaints, and service escalations
• Experience managing contractors, in-house repairs teams, and performance against KPIs
• Excellent stakeholder management skills with the ability to drive customer-focused service improvements and reduce repair backlogs

Working hours:

• 35 hours per week
• Monday - Friday, 9am-5pm

Please note that you require recent experience to apply for this role.