Customer Care Specialist – Chorley, Fast-Paced Support

The Best Connection; Healey; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Best Connection is seeking a friendly and organised Customer Service Advisor to join our Chorley team. You will be the main point of contact for customers, handling inquiries quickly and professionally, and using the CRM to log and track cases.

This role offers 37 hours per week with varied shifts, including early finishes on Fridays and occasional Saturday overtime. You will build strong customer relationships and work with colleagues to ensure efficient issue resolution.

Qualifications

• Customer-focused and enjoys helping people.
• Organised and able to manage time effectively.
• Self-motivated with a positive, can-do attitude.
• Team player who works well with others.
• Detail-oriented with accurate records.
• Comfortable in a busy environment handling different queries.
• Reliable and able to travel to Chorley.

Responsibilities

• Handle a variety of customer queries and provide helpful, professional solutions.
• Log, track and update customer enquiries using the CRM system.
• Arrange collections for returned or damaged goods.
• Raise credits to resolve invoicing and delivery queries.
• Build positive relationships with customers and provide high levels of service.
• Work closely with colleagues to resolve customer issues efficiently.
• Manage workload to meet business requirements and deadlines.

Skills

Customer-focused

Organised

Problem solving

Team player

Detail-oriented

Time management

Reliable

Tools

CRM system

Job description

The Best Connection is seeking a friendly and organised Customer Service Advisor to join our Chorley team. You will be the main point of contact for customers, handling inquiries quickly and professionally, and using the CRM to log and track cases.

This role offers 37 hours per week with varied shifts, including early finishes on Fridays and occasional Saturday overtime. You will build strong customer relationships and work with colleagues to ensure efficient issue resolution.