Remote Customer Service Specialist - Training & Growth

Dev; West of England; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Wellbeing program

Refer & Earn

Career progression

Job summary

Colten Care is hiring a Customer Service Representative to handle student enquiries and payments. The role involves telephone contact with OU students and enquirers, with some email and webchat support. You will use multiple databases to maintain details and provide a seamless, informative experience.

Benefits include paid training, generous holiday, wellbeing programs, and opportunities for progression. The position is full-time with a 40-hour week and a mix of Bristol onboarding and home-based

Qualifications

• Excellent written and verbal communication to educate candidates.
• Comfortable navigating multiple databases and systems.
• Reliable attendance and punctuality to cover customer needs.

Responsibilities

• Handle student enquiries primarily by telephone, with email and webchat as needed.
• Process fee payments and maintain accurate records in systems.
• Present a seamless, consistent experience to OU students and enquirers.
• Support the recruitment team to help achieve target numbers.

Skills

Written & Verbal communication

Good computer skills

Multisystem navigation

Flexible attendance

Customer service orientation

Tools

CRM software

Payment processing systems

Job description

Colten Care is hiring a Customer Service Representative to handle student enquiries and payments. The role involves telephone contact with OU students and enquirers, with some email and webchat support. You will use multiple databases to maintain details and provide a seamless, informative experience.

Benefits include paid training, generous holiday, wellbeing programs, and opportunities for progression. The position is full-time with a 40-hour week and a mix of Bristol onboarding and home-based