Evening NOC Response Specialist

OCU Group; Leeds; On-site; GBP 21,000 - 27,000; Full time

Job summary

OCU Group in Leeds (Seacroft) is seeking a confident NOC Response Coordinator for an evening shift (3pm-11pm). You will be the first point of contact for customers, handling inquiries, resolving issues and building positive relationships to deliver exceptional service.

The role requires experience in call centre or customer service, strong communication and active listening, and the ability to work in a fast-paced environment while meeting KPIs and collaborating with teams.

Qualifications

• Experience in a call centre or customer service role.
• Excellent verbal and written communication skills.
• Ability to empathise with customers and manage multiple tasks.

Responsibilities

• Manage inbound and outbound customer calls and emails, responding professionally to enquiries and updates.
• Identify customer needs and provide accurate information and support to ensure satisfaction.
• Handle complaints and queries with appropriate solutions within agreed timescales and follow up for resolution.
• Record customer interactions, comments and requests accurately and process orders and forms.

Skills

Communication

Active listening

Multitasking

CRM software

MS Office

Tools

CRM systems

Ticketing systems

Job description

OCU Group in Leeds (Seacroft) is seeking a confident NOC Response Coordinator for an evening shift (3pm-11pm). You will be the first point of contact for customers, handling inquiries, resolving issues and building positive relationships to deliver exceptional service.

The role requires experience in call centre or customer service, strong communication and active listening, and the ability to work in a fast-paced environment while meeting KPIs and collaborating with teams.