Resource Coordinator: Scheduling & Resource Planning

CDW group; City Of London; On-site; GBP 30,000 - 42,000; Full time

Job summary

CDW Group in City of London seeks a Resource Coordinator to manage Professional Services requests from triage to completion. You will schedule CDW and third-party resources based on skills, availability and location, ensuring documentation is complete and stored properly.

You will own resource bookings, validate orders, and maintain accurate utilisation, forecasting, and reports. Strong communication and process discipline are essential in this AI-forward environment.

Qualifications

• Highly organised with strong decision-making skills.
• Previous experience in an administrative role.
• Strong communication skills.
• Proficient with Microsoft Office products (Outlook, Word, Excel).
• Quality focused with excellent attention to detail.
• Able to work with established procedures with moderate supervision.
• Results-oriented with a track record of success.
• Pro-active with a desire to make a positive impact.
• Uses Initiative to complete tasks efficiently.
• Methodical & analytically minded.

Responsibilities

• Manage Professional Services cases in Salesforce through the full lifecycle — triage, scope, and acceptance — keeping all records accurate and updated within agreed timeframes.
• Allocate the most appropriate resource to each engagement based on skills, availability, and location, optimising service quality and CDW's position.
• Take ownership of resource bookings, ensuring the correct documentation (e.g. SoW) is in place and stored correctly.
• Engage third party resource providers where suitable.
• Maintain the scheduling system for team utilisation, forecasting, and management information.
• Validate sales orders to confirm information is correct and prerequisites met.
• Collaborate with stakeholders to maximise team utilisation.
• Review weekly Power BI and resourcing reports, addressing inaccuracies.
• Manage day-to-day communications with Billing & Support teams, Sales Account Managers, and suppliers.
• Build strong relationships with internal and external stakeholders.
• Provide excellent service at every touchpoint and go the extra mile for coworkers and customers.
• Provide cover for other coordinators during absences or high demand.
• Follow team processes with at least 95% accuracy each month.

Skills

Organisational skills

Administrative experience

Communication skills

Microsoft Office

Proactive approach

Initiative

Attention to detail

Results oriented

Decision making

Team collaboration

Tools

Salesforce CRM

Power BI

Microsoft Office

Job description

CDW Group in City of London seeks a Resource Coordinator to manage Professional Services requests from triage to completion. You will schedule CDW and third-party resources based on skills, availability and location, ensuring documentation is complete and stored properly.

You will own resource bookings, validate orders, and maintain accurate utilisation, forecasting, and reports. Strong communication and process discipline are essential in this AI-forward environment.