Helpdesk Scheduling & Resource Coordinator

March; Blantyre; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Supportive environment

Training & development

Career progression

Wellbeing & development

Job summary

We are March. The leading provider of critical engineering services. We are looking for a Helpdesk Resource Coordinator to join our friendly and supportive team in the UK.

You’ll be at the heart of our operations, ensuring our engineers are in the right place at the right time while delivering a seamless customer experience. The role drives essential services across the UK with opportunities for development.

Qualifications

• Experience in a helpdesk, scheduling or customer service environment.
• Experience working to SLAs and KPIs.
• Excellent organisational and time management skills.
• Strong communication and relationship-building abilities.
• Experience scheduling a mobile workforce desirable.

Responsibilities

• Managing incoming calls and emails and logging reactive maintenance jobs.
• Coordinating and scheduling planned and reactive work for mobile engineers.
• Monitoring progress and ensuring work meets SLAs.
• Keeping customers informed with timely updates.
• Producing purchase orders for materials and subcontractors.
• Using internal systems and reports to track performance and KPIs.
• Working with engineers and contract managers for workforce planning.
• Identifying service delivery issues and escalating them early.
• Supporting the wider team with general admin duties.

Skills

Helpdesk

Scheduling

Customer service

Time management

Communication

Microsoft Office

Job description

We are March. The leading provider of critical engineering services. We are looking for a Helpdesk Resource Coordinator to join our friendly and supportive team in the UK.

You’ll be at the heart of our operations, ensuring our engineers are in the right place at the right time while delivering a seamless customer experience. The role drives essential services across the UK with opportunities for development.