Resource Coordinator - Professional Services Scheduling

CDW; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

CDW is seeking a Resource Coordinator in London to manage Professional Services opportunities from triage through completion. You will schedule CDW and third-party resources, ensure correct documentation, and maintain accurate records and forecasts.

The role emphasizes collaboration with stakeholders and a strong focus on service quality. The successful candidate will coordinate resources by skills and location, verify orders, and drive utilisation while upholding our procedures and commitment

Qualifications

• Highly organised with strong decision‑making skills.
• Previous experience in an administrative role.
• Strong communication skills.
• Proficient with Microsoft Office products (Outlook, Word, Excel).
• Quality focused with attention to detail.
• Able to work with established procedures under moderate supervision.
• Results-oriented with a track record of achieving goals.
• Uses initiative to complete tasks efficiently.
• Methodical and analytically minded.

Responsibilities

• Manage Professional Services cases in Salesforce through the full lifecycle — triage, scope, and acceptance — keeping all records accurate and updated within agreed timeframes.
• Allocate the most appropriate resource to each engagement based on skills, availability, and location, optimising service quality and CDW’s commercial position.
• Take full ownership of resource bookings, ensuring the correct documentation (e.g., a Statement of Work) is in place and stored in the correct folder structure.
• Engage third party resource providers where suitable in-house resources are unavailable.
• Maintain the scheduling system so that team utilisation, forecasting, and management information remain accurate.
• Validate sales orders to confirm the information is correct and all prerequisites are met before resources are allocated.
• Collaborate with stakeholders across the business to review and maximise team utilisation.
• Review weekly Power BI and resourcing reports, resolving or escalating any inaccuracies.
• Manage day to day communications with the Billing & Support team, Sales Account Managers, and suppliers through the shared mailbox.
• Build strong, collaborative working relationships with internal and external stakeholders.
• Provide excellent service at every touchpoint — responding promptly, professionally and going the extra mile to meet the needs of coworkers and customers.
• Provide cover for other coordinators during periods of absence or high demand.
• Consistently follow team processes, achieving at least 95% accuracy each month.

Skills

Organised

Decision making

Administrative experience

Communication skills

MS Office

Outlook

Word

Excel

Attention to detail

Pro-active

Initiative

Analytical

Tools

Microsoft Office Suite

Job description

CDW is seeking a Resource Coordinator in London to manage Professional Services opportunities from triage through completion. You will schedule CDW and third-party resources, ensure correct documentation, and maintain accurate records and forecasts.

The role emphasizes collaboration with stakeholders and a strong focus on service quality. The successful candidate will coordinate resources by skills and location, verify orders, and drive utilisation while upholding our procedures and commitment