Customer Service Advisor - Part Time

Interaction Recruitment; Darlaston; On-site; GBP 15,000 - 21,000; Full time

Job summary

Interaction Recruitment in the United Kingdom is seeking a Resolution Specialist to support members during breakdown incidents from our Bescot HQ. The role is office-based, Monday to Friday 9am-2pm, with an ongoing temporary contract and a pay of £12.71 per hour plus uncapped bonus.

You will take ownership of calls, assess cover options from remote fixes to arranging assistance, keep members informed with proactive updates, and help resolve situations end-to-end with calm, confident

Qualifications

• Experience delivering stand-out customer service under pressure.
• Ability to build trust quickly and communicate with confidence and clarity.
• Strong problem-solving skills and sound judgement under pressure.
• Confidence using multiple systems and handling information accurately.

Responsibilities

• Taking ownership of breakdown calls, working quickly to understand the customer's situation and any vulnerabilities.
• Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel.
• Managing the situation end-to-end, from the first call through to resolution.
• Keeping members informed with clear, proactive updates so they always know what's happening.

Skills

Customer service

Communication under pressure

Problem solving

Trust building

Systems proficiency

Proactive ownership

Job description

£12.71 per hour plus uncapped bonus

Monday to Friday 9am-2pm

Ongoing Temporary Position

Office based - At our iconic Bescot Headquarters

Be the difference when it matters most

When someone breaks down, it's more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That's where you come in:

As a Resolution Specialist, you'll be the calm, capable voice who takes control in that moment. You'll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.

What you’ll be doing

• Taking ownership of breakdown calls, working quickly to understand the customer's situation and any vulnerabilities
• Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
• Managing the situation end-to-end, from the first call through to resolution
• Keeping members informed with clear, proactive updates so they always know what's happening

What we’re looking for

• Experience in delivering stand‑out customer service under pressure (contact centre experience is helpful, but not essential)
• The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
• Strong problem‑solving skills and sound judgement under pressure
• Confidence using multiple systems and handling information accurately
• A proactive mindset - you take ownership and see things through