Resolution Specialist: Calm, Fast-Track Customer Support

Interaction Recruitment; Darlaston; On-site; GBP 15,000 - 21,000; Full time

Job summary

Interaction Recruitment is seeking a Resolution Specialist for an office-based role at our Bescot Headquarters. You will handle breakdown calls, assess situations, and provide calm, confident support to members in stressful moments.

Responsibilities include guiding customers to remote fixes or arranging assistance, while keeping them informed with proactive updates until resolution. A focus on trust, accuracy, and ownership is essential.

Qualifications

• Experience delivering strong customer service and reassurance under pressure.
• Ability to communicate clearly and build trust with customers.
• Strong problem-solving skills and good judgement in stressful situations.

Responsibilities

• Take ownership of breakdown calls and assess the customer's situation.
• Identify the quickest and safest solution, from remote fixes to arranging assistance or onward travel.
• Manage the incident end-to-end from the first call to resolution, with proactive updates.

Skills

Customer service

Clear communication

Problem solving

Working under pressure

Tools

CRM systems

Call handling systems

Job description

Interaction Recruitment is seeking a Resolution Specialist for an office-based role at our Bescot Headquarters. You will handle breakdown calls, assess situations, and provide calm, confident support to members in stressful moments.

Responsibilities include guiding customers to remote fixes or arranging assistance, while keeping them informed with proactive updates until resolution. A focus on trust, accuracy, and ownership is essential.