Resolution Field Agent (Self-Employed) – Flexible UK-wide

Marston Holdings; Lancaster; On-site; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Flexible working

Flexible hours

Weekend work options

Guaranteed daily rate

Training provided

Career progression

UK-wide opportunities

Job summary

Engage Services, part of the Marston Holdings Limited group, is seeking Resolution Field Agents to perform self-employed field visits across the UK. The role focuses on resolving customer utility accounts, reconnecting services and supporting customers facing financial difficulties.

Engage Services offers full training, a flexible pattern with a guaranteed daily rate and progression opportunities within the business, across pre‑agreed postcode areas.

Qualifications

• Must have a full UK driving licence.
• Own vehicle with business insurance.
• DBS check clean.
• ULEZ-compliant vehicle when working in London.
• Healthy credit history.
• CCJs considered if repayment arrangements exist.
• Able to work independently following procedures.
• Open to coaching and feedback for performance improvement.

Responsibilities

• Carry out field visits to residential and commercial properties on behalf of clients.
• Discuss and resolve utility accounts with customers.
• Reconnect customers with services and provide support for financial difficulties.
• Take accurate and timely utility meter readings.
• Follow client policies, procedures and objectives.

Skills

Negotiation

Communication

Organization

Case management

Job description

Engage Services, part of the Marston Holdings Limited group, is seeking Resolution Field Agents to perform self-employed field visits across the UK. The role focuses on resolving customer utility accounts, reconnecting services and supporting customers facing financial difficulties.

Engage Services offers full training, a flexible pattern with a guaranteed daily rate and progression opportunities within the business, across pre‑agreed postcode areas.