Resolution Field Agent - Flexible, Self-Employed (UK)

Marston Holdings Limited; United Kingdom; Remote; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Guaranteed daily rate

Full training

Career progression

UK-wide opportunities

Job summary

Engage Services, part of the Marston Holdings Limited group, is seeking a Resolution Field Agent to visit residential and commercial properties across the UK on behalf of our clients, focusing on resolving customer accounts, reconnecting services, and supporting customers in financial difficulty. This self‑employed role is offered as part‑time or full‑time with a guaranteed daily rate of £130–£150.

Flexible pattern, full training, UK‑wide opportunities, and ongoing support are provided to help

Qualifications

• Strong organisational and negotiation skills.
• Able to manage multiple cases and coordinates with clients.
• Effective communication with customers and colleagues.

Responsibilities

• Visit residential and commercial properties to resolve accounts.
• Reconnect services and support customers facing financial difficulty.
• Collect accurate information and document case progress.
• Adhere to company policies and FCA/Data Protection guidelines.

Skills

Organisational skills

Negotiation

Case-management

Communication

Independence

Job description

Engage Services, part of the Marston Holdings Limited group, is seeking a Resolution Field Agent to visit residential and commercial properties across the UK on behalf of our clients, focusing on resolving customer accounts, reconnecting services, and supporting customers in financial difficulty. This self‑employed role is offered as part‑time or full‑time with a guaranteed daily rate of £130–£150.

Flexible pattern, full training, UK‑wide opportunities, and ongoing support are provided to help