Resolution Field Agent - Flexible, Self-Employed Role

Marston Holdings; Worcester; On-site; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Flexible working

Full training

UK-wide opportunities

Guaranteed daily rate

Job summary

Engage Services, part of the Marston Holdings group, is seeking a Resolution Field Agent on a self-employed basis. The role offers a guaranteed daily rate of £130-£150 and flexible working across UK postcode areas. You will conduct field visits to resolve accounts, reconnect services, and support customers in financial difficulty. A full UK driving licence, access to a vehicle with business insurance, DBS check, and strong communication are required.

Qualifications

• Full UK driving licence.
• Access to own vehicle with business insurance.
• ULEZ-compliant vehicle (required when working within London ULEZ zones).
• Clean DBS check.
• Healthy credit history.
• CCJs considered in adverse circumstances where repayment arrangements are in place.
• Strong organisational, negotiation, and case-management skills.
• Ability to communicate professionally and effectively with customers and clients.
• Ability to work independently while following company policies, procedures, and objectives.
• Ability to identify and manage disputes in line with company procedures.
• Open to coaching and feedback to continuously improve performance.

Responsibilities

• Carry out field visits to residential and commercial properties to resolve customer accounts.
• Discussing and resolving utility accounts for commercial and residential clients.
• Reconnect services and provide access to support services for customers in financial difficulty.
• Collect accurate utility meter readings.

Skills

Negotiation

Case-management

Communication

Independent work

Organisational skills

Job description

Engage Services, part of the Marston Holdings group, is seeking a Resolution Field Agent on a self-employed basis. The role offers a guaranteed daily rate of £130-£150 and flexible working across UK postcode areas. You will conduct field visits to resolve accounts, reconnect services, and support customers in financial difficulty. A full UK driving licence, access to a vehicle with business insurance, DBS check, and strong communication are required.