Resolution Field Agent (Self-Employed) — Flexible Hours

Marston Holdings Limited; Greater London; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Flexible start times

Full training and support

UK-wide opportunities

Guaranteed daily rate

Job summary

Engage Services, part of the Marston Holdings Limited group, is seeking a Resolution Field Agent to visit residential and commercial properties on behalf of clients, resolving accounts, reconnecting services and assisting customers in financial difficulty. The role is self-employed and can be either part-time or full-time, with a guaranteed daily rate (£130–£150).

Applicants must hold a Full UK driving licence, have access to a business-insured vehicle, and meet DBS/credit history requirements.

Qualifications

• Full UK driving licence.
• Access to own vehicle with business insurance.
• ULEZ-compliant vehicle (required when working within London ULEZ zones).
• Clean DBS check.
• Healthy credit history.
• CCJs considered in adverse circumstances where repayment arrangements are in place.
• Strong organisational, negotiation, and case-management skills.
• Ability to communicate professionally and effectively with customers and clients.
• Ability to work independently while following company policies, procedures, and objectives.
• Ability to identify and manage disputes in line with company procedures.
• Open to coaching and feedback to continuously improve performance.

Responsibilities

• Commercial & Residential Utilities – Discussing and resolving utility accounts
• Communication & Reconnection – Reconnecting customers with our clients and their services
• Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
• Utility Meter Reads – Collecting accurate utility meter readings

Skills

Driving licence

Independent work

Negotiation

Case management

Job description

Engage Services, part of the Marston Holdings Limited group, is seeking a Resolution Field Agent to visit residential and commercial properties on behalf of clients, resolving accounts, reconnecting services and assisting customers in financial difficulty. The role is self-employed and can be either part-time or full-time, with a guaranteed daily rate (£130–£150).

Applicants must hold a Full UK driving licence, have access to a business-insured vehicle, and meet DBS/credit history requirements.