Resolution Field Agent - Guaranteed Daily Rate

Marston Holdings Limited; Taunton; Remote; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Full training

Flexible working pattern

UK-wide opportunities

Progression options

Job summary

Engage Services is seeking a Resolution Field Agent to visit properties across the UK, resolving utility accounts and reconnecting services for clients. You will handle diverse workstreams while maintaining a professional, customer-focused approach.

We offer flexible hours (minimum 2 weekdays per week, 8 hours per day), full training, and opportunities to progress into other roles within the Marston Holdings Limited group. Apply now to join a nationwide team.

Qualifications

• Strong organisational, negotiation, and case-management skills.
• Ability to communicate professionally and effectively with customers and clients.
• Ability to work independently while following company policies, procedures and objectives.
• Open to coaching and feedback to continuously improve performance.

Responsibilities

• Carry out field visits to residential and commercial properties to resolve customer accounts.
• Discuss and resolve utility accounts; reconnect services for clients.
• Collect accurate utility meter readings during visits.
• Maintain professional communication with customers and clients throughout interactions.
• Identify and manage disputes in line with company procedures.

Skills

Organisation

Negotiation

Case-management

Professional communication

Independent working

Coaching mindset

Job description

Engage Services is seeking a Resolution Field Agent to visit properties across the UK, resolving utility accounts and reconnecting services for clients. You will handle diverse workstreams while maintaining a professional, customer-focused approach.

We offer flexible hours (minimum 2 weekdays per week, 8 hours per day), full training, and opportunities to progress into other roles within the Marston Holdings Limited group. Apply now to join a nationwide team.