Resolution Field Agent - Flexible Hours & Guaranteed Daily Pay

Marston Holdings; Gloucester; On-site; GBP 33,000 - 42,000; Full time

Benefits offered by this job

Flexible schedule

Full training and support

Progression opportunities

Job summary

Engage Services, part of the Marston Holdings group, is seeking self-employed Resolution Field Agents across the UK. This role supports both residential and commercial properties, covering utility account resolution, service reconnections and customer assistance for financial difficulties.

You will handle multiple workstreams with flexible schedules—minimum two weekdays per week, 8 hours per day—plus full training and ongoing support. Opportunities to progress within the business.

Qualifications

• Full UK driving licence required.
• Access to own vehicle with business insurance.
• ULEZ-compliant vehicle when working in London zones.
• Clean DBS check.
• Healthy credit history; CCJs considered if repayment arrangements exist.
• Strong organisational, negotiation and case-management skills.
• Ability to communicate professionally with customers and clients.
• Ability to work independently within company policies and objectives.

Responsibilities

• Carry out field visits to residential and commercial properties.
• Resolve customer accounts and reconnect services.
• Support customers in financial difficulty across various workstreams.
• Take accurate utility meter readings and document findings.
• Identify and manage disputes per company procedures.

Skills

Driving licence

Own vehicle

Communication

Organisation

Negotiation

Case management

Job description

Engage Services, part of the Marston Holdings group, is seeking self-employed Resolution Field Agents across the UK. This role supports both residential and commercial properties, covering utility account resolution, service reconnections and customer assistance for financial difficulties.

You will handle multiple workstreams with flexible schedules—minimum two weekdays per week, 8 hours per day—plus full training and ongoing support. Opportunities to progress within the business.