Residential Repairs Planner - Fast-Paced & Impactful

Mears Group; Birmingham; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Company Sick Pay

Life Assurance (2x annual salary)

Pension contribution (5% employee, 3%/

25 days annual leave + bank holidays

Employee Assistance Programme

Job summary

Mears Group in Birmingham is hiring a Planner to join the local repairs team. You will schedule operatives and subcontractors, monitor progress, and ensure repairs are delivered on time while maintaining a high level of resident communication.

The role requires strong IT skills, experience in fast-paced environments, and a customer-first approach. You will support admin tasks and help drive service improvements within the repairs department.

Qualifications

• Experience in similar role with duties listed.
• GCSE English & Maths.
• Experience in fast paced environment.
• Strong IT skills and use of scheduling systems.
• Excellent time management, organisational and communication skills.
• Customer-first approach handling challenging situations.
• Knowledge of repairs and maintenance processes.
• Experience scheduling multi-trade repairs using ICT appointing tool.

Responsibilities

• Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
• Communicate clearly with residents, operatives, and stakeholders to keep everyone informed.
• Work with administrators, supervisors, and contractors to ensure a seamless service.
• Cover for other planners when needed and attend meetings or training sessions.
• Follow company policies and Health & Safety requirements at all times.
• Assist with reporting and performance monitoring to ensure KPIs and targets are met.
• Help prioritise emergency and urgent jobs to minimise disruption for residents.
• Maintain accurate records, data and documentation for audits and compliance.
• Support continuous service improvements by suggesting ways to streamline planning.
• Provide general administrative support to the repairs team when required.

Skills

Experience in similar role

GCSE English & Maths

Fast-paced environment

IT skills

Time management

Communication

Customer-focused

Repairs & maintenance knowledge

ICT appointing tool

Education

GCSE English & Maths

Tools

Scheduling systems

ICT appointing tool

Job description

Mears Group in Birmingham is hiring a Planner to join the local repairs team. You will schedule operatives and subcontractors, monitor progress, and ensure repairs are delivered on time while maintaining a high level of resident communication.

The role requires strong IT skills, experience in fast-paced environments, and a customer-first approach. You will support admin tasks and help drive service improvements within the repairs department.