Residential Front Desk Concierge & Guest Experience

Places for People; Southampton; Vor Ort; GBP 21.000 - 29.000; Vollzeit

Benefits dieser Stelle

27 days holiday + bank holidays pro rR

Free Healthcare cashback Plan

Pension scheme (matched up to 7%) and

Zusammenfassung

Places for People in London is seeking a professional Concierge to welcome residents and visitors, deliver outstanding customer service and help keep the building safe and pleasant to live in.

You will be the first point of contact, conduct building checks, handle queries, manage deliveries, and log access. The role operates on a 4 on 4 off rota from 7 AM to 7 PM with a supportive, inclusive culture.

Qualifikationen

• Front of House experience in residential or hospitality setting.
• Excellent customer service and communication skills.
• Calm, courteous, and professional under pressure.
• Strong organizational skills and attention to detail.
• Honest, reliable, punctual, and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Aufgaben

• Providing a warm, professional welcome to all residents and guests.
• Conducting regular building checks and ensuring communal areas are clean and secure.
• Handling queries, complaints, and emergencies with calm and courtesy.
• Monitoring CCTV and managing visitor access.
• Managing deliveries and post in line with company procedures.
• Issuing and logging keys responsibly.
• Proactively addressing cleaning and maintenance issues.

Kenntnisse

Front of House

Customer service

Communication

Calm under pressure

Organisation

Jobbeschreibung

Places for People in London is seeking a professional Concierge to welcome residents and visitors, deliver outstanding customer service and help keep the building safe and pleasant to live in.

You will be the first point of contact, conduct building checks, handle queries, manage deliveries, and log access. The role operates on a 4 on 4 off rota from 7 AM to 7 PM with a supportive, inclusive culture.