Residential Concierge: Guest Services & Building Support

Property Management Recruitment Ltd; Greater London; On-site; GBP 24,000 - 26,000; Full time

Job summary

Property Management Recruitment Ltd in North West London is seeking an Assistant Concierge to join the onsite team at a residential development. You will provide friendly, professional service to residents and visitors, maintain a welcoming reception, and support daily operations with safety and presentation in mind.

You will respond to inquiries, assist with facility bookings, monitor access, and liaise with residents, contractors and the team.

Qualifications

• Previous experience in a Concierge, Receptionist or customer-facing role is desirable but not essential.
• Experience within residential property, hospitality or a similar service-led environment would be advantageous.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to multitask.
• Confident using Microsoft Outlook and general computer systems.
• Good problem-solving skills and attention to detail.
• Basic understanding of health and safety procedures is desirable.
• First Aid training or willingness to undertake relevant training.

Responsibilities

• Provide a friendly, professional and welcoming service to all residents and visitors.
• Respond to resident enquiries, requests and concerns in a timely and efficient manner.
• Assist residents with booking communal facilities and amenities.
• Support the Concierge team in delivering high standards of customer service.
• Maintain a clean, tidy and presentable reception area.
• Monitor building access and ensure visitors and contractors follow the correct procedures.
• Assist with regular building inspections and communal area checks.
• Identify and report maintenance issues, security concerns and health and safety hazards.
• Respond appropriately to incidents and emergencies, following building procedures.
• Support the smooth day-to-day operation of the development.
• Manage incoming calls, emails and general resident enquiries.
• Assist with parcel deliveries, collections and key management.
• Maintain accurate records, logs and handover information.
• Support the management of communal facility bookings.
• Liaise with the onsite team, contractors and residents as required.
• Carry out additional administrative and operational duties as directed by the management team.

Skills

Customer service

Communication

Organisation

Problem solving

Multitasking

Health & safety awareness

Outlook

Tools

Microsoft Outlook

General computer systems

Job description

Property Management Recruitment Ltd in North West London is seeking an Assistant Concierge to join the onsite team at a residential development. You will provide friendly, professional service to residents and visitors, maintain a welcoming reception, and support daily operations with safety and presentation in mind.

You will respond to inquiries, assist with facility bookings, monitor access, and liaise with residents, contractors and the team.