Resident Concierge: Front of House & Safety

Places for People; Guildford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

27 days holiday plus Bank Holidays (PR

Free Healthcare cashback Plan

Sponsorship for study and professional

Pension scheme (matched up to 7%)

Life assurance (4 x annual salary)

Job summary

Places for People is seeking a Front of House professional for our residential/community sites. You will welcome residents and guests warmly, conduct building checks, and manage queries while maintaining a secure, tidy environment. The role involves handling emergencies with calmness and professionalism.

You will need excellent customer service, strong organisation, and the ability to prioritise tasks. A professional, reliable attitude and neat appearance are essential for this on-site position.

Qualifications

• Front of House experience in residential or hospitality setting.
• Excellent customer service and communication skills.
• Calm, courteous, and professional under pressure.
• Strong organizational skills and attention to detail.
• Honest, reliable, punctual, and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsibilities

• Providing a warm, professional welcome to residents and guests.
• Conducting regular building checks and ensuring communal areas are clean and secure.
• Handling queries, complaints, and emergencies with calm and courtesy.
• Monitoring CCTV and managing visitor access.
• Managing deliveries and post in line with company procedures.
• Issuing and logging keys responsibly.
• Proactively addressing cleaning and maintenance issues.

Skills

Front of House experience

Customer service

Calm under pressure

Organisational skills

Punctual and well-presented

Complaint handling

Job description

Places for People is seeking a Front of House professional for our residential/community sites. You will welcome residents and guests warmly, conduct building checks, and manage queries while maintaining a secure, tidy environment. The role involves handling emergencies with calmness and professionalism.

You will need excellent customer service, strong organisation, and the ability to prioritise tasks. A professional, reliable attitude and neat appearance are essential for this on-site position.