Residential Front of House Concierge

Places for People; Basingstoke; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

27 days holiday

Healthcare cashback plan

Study sponsorship

Pension & Life Assurance

Rewards program

Job summary

Places for People is seeking a Front of House team member in London. You will warmly welcome residents and guests, perform regular building checks, and handle queries and emergencies with courtesy.

You will also monitor CCTV, manage access, and log deliveries and keys as part of a secure, customer-focused environment. The role requires superb communication, reliability, and professional presentation, with a proactive approach to maintenance issues and excellent organisational skills to keep

Qualifications

• Front of House experience in residential or hospitality setting.
• Excellent customer service and communication skills.
• Calm, courteous, and professional under pressure.
• Strong organizational skills and attention to detail.
• Honest, reliable, punctual, and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsibilities

• Providing a warm, professional welcome to all residents and guests.
• Conducting regular building checks and ensuring communal areas are clean and secure.
• Handling queries, complaints, and emergencies with calm and courtesy.
• Monitoring CCTV and managing visitor access.
• Managing deliveries and post in line with company procedures.
• Issuing and logging keys responsibly.
• Proactively addressing cleaning and maintenance issues.

Skills

Front of House experience

Customer service

Calm under pressure

Organizational skills

Reliability & presentation

Initiative & prioritisation

Complaint handling

Job description

Places for People is seeking a Front of House team member in London. You will warmly welcome residents and guests, perform regular building checks, and handle queries and emergencies with courtesy.

You will also monitor CCTV, manage access, and log deliveries and keys as part of a secure, customer-focused environment. The role requires superb communication, reliability, and professional presentation, with a proactive approach to maintenance issues and excellent organisational skills to keep