Residential Concierge | Welcoming Front Desk Specialist

Places for People; Preston; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

27 days holiday + Bank Holidays pro r

Healthcare cashback plan

Study/qualification sponsorship (up to

Pension scheme (matched up to 7%)

Life assurance (4x annual salary)

Our Place Rewards discounts

Job summary

Places for People is seeking a Concierge for The Tower development in London. You will be the first point of contact for residents and visitors, delivering outstanding customer service while keeping the building safe and welcoming.

The role includes front of house duties, building checks, handling queries, monitoring CCTV, managing deliveries, and key control. We offer an inclusive process with adjustments and a culture focused on diversity.

Qualifications

• Front of House experience in residential or hospitality setting.
• Excellent customer service and communication skills.
• Calm, courteous, and professional under pressure.
• Strong organizational skills and attention to detail.
• Honest, reliable, punctual, and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsibilities

• Provide a warm, professional welcome to residents and guests.
• Conduct regular building checks and keep communal areas clean and secure.
• Handle queries, complaints, and emergencies with calm and courtesy.
• Monitor CCTV and manage visitor access.
• Manage deliveries and post per company procedures.
• Issue and log keys responsibly.
• Address cleaning and maintenance issues and support safeguarding.

Skills

Front of House

Customer service

Communication

Calm under pressure

Organization

Reliability

Initiative

Complaint handling

Job description

Places for People is seeking a Concierge for The Tower development in London. You will be the first point of contact for residents and visitors, delivering outstanding customer service while keeping the building safe and welcoming.

The role includes front of house duties, building checks, handling queries, monitoring CCTV, managing deliveries, and key control. We offer an inclusive process with adjustments and a culture focused on diversity.