Residential Front of House Concierge – Welcoming & Secure

Places for People; Usk; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

27 days holiday plus bank holidays pro

Healthcare cashback plan

Study and professional qualifications

Pension scheme and life assurance

Employee discounts via Our Place

Job summary

Places for People is seeking a Concierge for The Tower development in London. You will be the first point of contact for residents and visitors, delivering a warm, professional welcome while keeping the building safe and presentable.

You will perform front-of-house duties, monitor CCTV, manage visitor access, coordinate deliveries, and respond to queries with calm, courtesy, and problem-solving skills. The role offers a 4-on 4-off pattern.

Qualifications

• Front of House experience in residential or hospitality setting.
• Excellent customer service and communication skills.
• Calm, courteous, and professional under pressure.
• Strong organizational skills and attention to detail.
• Honest, reliable, punctual, and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsibilities

• Providing a warm, professional welcome to all residents and guests.
• Conducting regular building checks and ensuring communal areas are clean and secure.
• Handling queries, complaints, and emergencies with calm and courtesy.
• Monitoring CCTV and managing visitor access.
• Managing deliveries and post in line with company procedures.
• Issuing and logging keys responsibly.
• Proactively addressing cleaning and maintenance issues.

Skills

Front of House experience

Customer service

Communication skills

Calm under pressure

Organizational skills

Punctuality

Professional appearance

Handling complaints

Job description

Places for People is seeking a Concierge for The Tower development in London. You will be the first point of contact for residents and visitors, delivering a warm, professional welcome while keeping the building safe and presentable.

You will perform front-of-house duties, monitor CCTV, manage visitor access, coordinate deliveries, and respond to queries with calm, courtesy, and problem-solving skills. The role offers a 4-on 4-off pattern.