Residential Concierge & Community Safety Lead

Home Group Limited; Penzance; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Health cash plan

Instant pay access with Stream

34 days leave increasing to 39

Job summary

Home Group Limited in Penzance is looking for a Housing Concierge to keep our buildings safe, secure and welcoming. You will patrol communal areas, monitor CCTV and fire doors, greet residents and visitors, and co-ordinate repairs or cleaning as needed.

This permanent, full-time role offers a 37.5 hour week on a rotating rota, enhanced DBS paid for, great benefits including health cash plan, and a chance to make a positive difference in the local community.

Qualifications

• Calm under pressure with great communication skills.
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.

Responsibilities

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network aren't around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

Job description

Home Group Limited in Penzance is looking for a Housing Concierge to keep our buildings safe, secure and welcoming. You will patrol communal areas, monitor CCTV and fire doors, greet residents and visitors, and co-ordinate repairs or cleaning as needed.

This permanent, full-time role offers a 37.5 hour week on a rotating rota, enhanced DBS paid for, great benefits including health cash plan, and a chance to make a positive difference in the local community.