Housing Concierge

Home Group Limited; St. Austell; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Health cash plan

Pension matching

Instant pay access

Discounts

Job summary

Home Group Limited is hiring a Housing Concierge in St Austell for a part-time, night-shift role. You will patrol communal areas to ensure safety, greet residents, coordinate repairs or cleaning, and serve as the first line of support when others are unavailable.

The role emphasizes calm decision-making, strong communication, and safeguarding vulnerable customers, with emphasis on community wellbeing and building security.

Qualifications

• Calm under pressure with clear communication.
• Experience in supporting others, either personally or professionally.
• Good judgement and clear communication.

Responsibilities

• Walk around the building checking CCTV, fire doors and communal areas.
• Greeting customers and visitors, picking up repairs or cleaning.
• First line of support when the wider team isn’t available.
• Monitor and respond to incidents calmly, quickly and fairly.
• Work with colleagues to manage anti-social behaviour.

Skills

Calm under pressure

Communication skills

Customer support

Team collaboration

Tools

CCTV system

Job description

Housing Concierge

Company: Home Group Limited

Salary: £26,300 to £26,300 a year

Hours: Part-time

Location: St Austell, PL25 4SZ

Job type: Permanent

Posting date: 7 Nov 2026

Closing date: 27 Nov 2026

Summary

About the role

Earn £13.45 per hour, and great benefits including Health Cash Plan

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job!

Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

What you'll do

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network aren’t around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top Great Places to Work! We can't offer a CoS for this role.

You have

• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

The practical bits

• The rota is 4 night on, followed by 4 nights off, working opposite shifts to your counterpart. Shifts are from 10pm to 7.30am.
• Although you’ll work nights / lone work, we do get together regularly [in the daytime] for training and team meetings
• Able to use technology to monitor CCTV, update records and communicate with colleagues
• You’ll need an Enhanced DBS check done (we pay for it)

What’s in it for you?

• 34 days leave increasing to 39 (including bank hols and a “me day”)
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email [e-mail].

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.