Resident Experience Assistant in Poplar)

Ad Warrior Ltd; Greater London; On-site; GBP 32,000 - 33,000; Full time

Job summary

Poplar HARCA, based in East London, is seeking a Resident Experience Assistant to support the Head of Resident Experience and deliver timely administrative services. You will manage data, respond to requests, and help ensure high resident satisfaction.

The role requires proficiency in MS Word, Excel and Outlook, numerical data handling, and experience in similar environments; knowledge of repairs in social housing is desirable. The position is permanent, full-time (35 hours per week) in Poplar.

Qualifications

• Requires proficiency with MS Word, Excel and Outlook.
• Ability to understand and apply numerical data.
• Experience in a similar role with comparable responsibilities.
• Desirable: experience in repairs within social housing.
• Experience updating systems, databases and trackers.

Responsibilities

• Update systems, databases and trackers accurately, and in timely manner
• Collate information for complaints and access cases
• Organise, interrogate, and update data in accordance with Poplar HARCA's policies and procedures
• Raise orders in line with the organisation's policies, procedures and obligations
• Liaise with residents, internal teams, contractors and solicitors
• Respond to emails and administrative service requests from contractors, suppliers, solicitors and colleagues
• Prepare routine correspondence, ensuring that replies are chased and monitored effectively
• Organise and log incoming correspondence

Skills

MS Word

Excel

Outlook

Numerical data

Similar role

Social housing repairs

Job description

Resident Experience Assistant

Location: Poplar

Salary : £32,112 - £32,571 per annum

Vacancy Type: Permanent, Full Time (35 hours per week)

Closing Date: 2 nd of October 2026

Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration.

An opportunity has arisen within our Compliance team for a Resident Experience Assistant.

The Resident Experience Assistant is responsible for providing administrative support to the Head of Resident Experience. They play a crucial role in delivering a fast, efficient, and value-for-money service that consistently achieves high levels of resident satisfaction.

Postholder's Responsibilities:

• Update systems, databases and trackers accurately, and in timely manner
• Collate information for complaints and access cases
• Organise, interrogate, and update data in accordance with Poplar HARCA's policies and procedures
• Raise orders in line with the organisation's policies, procedures and obligations
• Liaise with residents, internal teams, contractors and solicitors
• Respond to emails and administrative service requests from contractors, suppliers, solicitors and colleagues
• Prepare routine correspondence, ensuring that replies are chased and monitored effectively
• Organise and log incoming correspondence

Skills & Experience:

• Can use MS Word, Excel and Outlook effectively
• Can understand and apply numerical data
• Has worked in a similar role with a similar level of responsibility
• Has worked in repairs within social housing (desirable)
• Has updated systems, databases, and trackers The Company

Poplar HARCA is an award-winning housing and regeneration community association based in East London. We own and manage over 10,000 homes and invest around £4m each year in community regeneration.

We're all about creating opportunities for people in Poplar and Bow. From building new homes, to bringing people together through community events and upskilling residents through training and development opportunities.