Resident Support & Complaints Advisor (Hybrid)

Peabody; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A community-based organization in the Greater London area is looking for a Contact Centre Advisor. This hybrid role involves providing professional support and guidance across various channels, ensuring outstanding service to residents. The successful candidate will manage complaints and service enquiries, contributing to a positive experience. Applicants should have experience in customer service and be capable of working in a fast-paced environment. Competitive benefits are offered, including annual leave and flexible benefits.

Benefits

30 days’ annual holiday plus bank holidays

Two additional paid volunteering days

Flexible benefits scheme

Life assurance at 4x salary

Up to 10% pension contribution

Qualifications

• Proven track record of delivering excellent customer service.
• Experience in a target-driven environment.
• Strong ability to meet deadlines.

Responsibilities

• Deliver clear, accurate advice to residents across multiple channels.
• Handle routine maintenance enquiries and assess complaints.
• Ensure compliance with the Housing Ombudsman Complaint Handling Code.

Skills

Excellent customer service skills

Ability to work in a fast-paced environment

Strong organisational skills

Empathetic approach

Job description

A community-based organization in the Greater London area is looking for a Contact Centre Advisor. This hybrid role involves providing professional support and guidance across various channels, ensuring outstanding service to residents. The successful candidate will manage complaints and service enquiries, contributing to a positive experience. Applicants should have experience in customer service and be capable of working in a fast-paced environment. Competitive benefits are offered, including annual leave and flexible benefits.