Resident Services & Housing Manager

Sutton Housing Partnership; Sutton; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

LGPS pension

Annual leave 28/33 days

Cash plan (health)

Cycle to work

Employee assistance

Learning and development

Job summary

Sutton Housing Partnership is seeking a Housing Manager to take ownership of tenancy management, responding to residents’ concerns and delivering services in line with policy and procedure.

You will manage rent recovery, safeguarding, and anti-social behaviour cases while supporting victims of domestic abuse and coordinating mutual exchanges. A focus on inclusion and community building is essential.

Qualifications

• Experience in tenancy management and rent recovery.
• Experience with safeguarding and anti-social behaviour case management.
• Experience supporting victims of domestic abuse and mutual exchanges.
• Ability to work across teams and deliver resident-focused services.

Responsibilities

• Demonstrate commitment to tenancy management and resident support.
• Lead service delivery across teams to meet resident priorities.
• Promote inclusion among tenants and build stronger communities.

Skills

Tenancy management

Rent recovery

Safeguarding

ASB case management

Domestic abuse support

Mutual exchanges

Inclusion promotion

Job description

Sutton Housing Partnership is seeking a Housing Manager to take ownership of tenancy management, responding to residents’ concerns and delivering services in line with policy and procedure.

You will manage rent recovery, safeguarding, and anti-social behaviour cases while supporting victims of domestic abuse and coordinating mutual exchanges. A focus on inclusion and community building is essential.