Housing Manager - Hybrid Tenancy & Resident Support

Sutton Housing Partnership; Greater London; Hybrid; GBP 43,000 - 47,000; Full time

Benefits offered by this job

Career average pension

Annual leave 28/33 days

Health plan

Cycle to work

Employee assistance programme

Learning and development opportunities

Job summary

Sutton Housing Partnership is seeking a Housing Manager to lead tenancy management at Sutton Gate in a hybrid working environment. The role focuses on rent recovery, safeguarding, anti-social behaviour case management, and supporting residents to stay safe and secure in their homes.

You will promote inclusion, work across teams, and engage with residents to improve services and build stronger communities in a busy housing management team.

Qualifications

• Experience in rent recovery, safeguarding adults & children, anti-social behaviour case management, supporting victims of domestic abuse, mutual exchanges and working with residents to support lifestyle changes.
• Ability to promote inclusion among tenants and help build stronger communities.
• Excellent customer service, problem solving and a professional, caring, customer-focused service.

Responsibilities

• Demonstrate a holistic approach to tenancy management and take ownership of residents' concerns, providing support and resolution in line with policy and procedure.
• Work across teams to deliver resident priorities and improve core landlord services.

Job description

Sutton Housing Partnership is seeking a Housing Manager to lead tenancy management at Sutton Gate in a hybrid working environment. The role focuses on rent recovery, safeguarding, anti-social behaviour case management, and supporting residents to stay safe and secure in their homes.

You will promote inclusion, work across teams, and engage with residents to improve services and build stronger communities in a busy housing management team.