Housing Manager

Sutton Housing Partnership; Sutton; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

LGPS pension

Annual leave 28/33 days

Cash plan (health)

Cycle to work

Employee assistance

Learning and development

Job summary

Sutton Housing Partnership is seeking a Housing Manager to take ownership of tenancy management, responding to residents’ concerns and delivering services in line with policy and procedure.

You will manage rent recovery, safeguarding, and anti-social behaviour cases while supporting victims of domestic abuse and coordinating mutual exchanges. A focus on inclusion and community building is essential.

Qualifications

• Experience in tenancy management and rent recovery.
• Experience with safeguarding and anti-social behaviour case management.
• Experience supporting victims of domestic abuse and mutual exchanges.
• Ability to work across teams and deliver resident-focused services.

Responsibilities

• Demonstrate commitment to tenancy management and resident support.
• Lead service delivery across teams to meet resident priorities.
• Promote inclusion among tenants and build stronger communities.

Skills

Tenancy management

Rent recovery

Safeguarding

ASB case management

Domestic abuse support

Mutual exchanges

Inclusion promotion

Job description

With a workforce of two hundred colleagues we’re small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London. Our colleagues work and engage with residents in the borough and wider for our private sector colleagues.

At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives.

About the Role and our Ideal Candidate

As a Housing Manager, you will be required to demonstrate a holistic approach to tenancy management and take ownership of residents’ concerns, providing support and resolution in line with policy and procedure. The successful candidate will have experience of rent recovery, adult & child safeguarding, anti-social behaviour case management, supporting victims of domestic abuse, mutual exchanges and working with residents to support them in making positive lifestyle changes. You will be required to promote inclusion among tenants and help to build stronger communities.

This is a challenging, interesting and engaging role and will require you to demonstrate a commitment and ability to work within and across teams to deliver resident priorities.

The right person for this role will be able to demonstrate that they are:

• A skilled professional who is passionate about tenancy management, is committed to supporting residents and works proactively to improve the service we provide to our residents. You will have an understanding of housing legislation, welfare reform, and tenancy management as well as delivering resident focussed services. You will be required to demonstrate excellent customer service, an ability to effectively problem solve and to offer a professional, caring and customer focused service.

This post is exempt from the Rehabilitation of Offenders act 1974 and, for successful candidates, a comprehensive screening process will be undertaken which will include a DBS Disclosure. Successful candidates will also be required to drive and hold a full UK driving licence.

About Us

Sutton Housing Partnership manages council housing in Sutton. We are responsible for the day-to-day management of housing services to around 6,000 council tenants and 1,500 leaseholders.

This is a perfect time to join our Housing Management team. The team focus is on delivering core landlord services and to ensure that we deliver these consistently well. We are committed to investing in our residents and supporting them to access appropriate services to address a range of issues, including health & wellbeing, financial resilience, training and employment.

Our Offer To You

Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.

A good work-life balance is important and our key benefits are:

• Membership of the Local Government Pension Scheme (opens in new window) – a career average scheme where employees contribute between 5.5% and 12% . Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025 .
• Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
• Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
• Employee Benefits to include cycle to work scheme and a range of discounts schemes
• Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year
• Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.

Additional Information

We are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

Sutton Housing Partnership Limited Registered Office: Sutton Gate, 1Carshalton Road, Sutton, Surrey, SM1 4LE Telephone: [phone]

Registered in England and Wales - Registered Number:05589014

Important Information - Criminal Records

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).