Hybrid Housing Manager: Tenancy & Resident Support

London Borough of Sutton; Greater London; Hybrid; GBP 43,000 - 47,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 28/33 days

Simply Health Cash Plan

Cycle to work scheme

Employee Assistance Programme

Learning and development opportunities

Job summary

Sutton Housing Partnership is recruiting a Housing Manager for Sutton Gate. This full-time, hybrid role focuses on tenancy management, resolving residents’ concerns, and promoting inclusive, connected communities within the borough.

The successful candidate will have robust experience in rent recovery, safeguarding, and anti-social behaviour case management, working across teams to meet resident priorities and deliver high-quality landlord services.

Qualifications

• Experience in tenancy management and rent recovery.
• Experience with safeguarding (adult/child) and anti-social behaviour case management.
• Ability to work across teams and promote inclusion within tenant communities.

Responsibilities

• Demonstrate holistic tenancy management and take ownership of residents' concerns, providing support and resolution per policy.
• Promote inclusion among tenants and help build stronger communities.
• Deliver resident-focused services with excellent customer service and problem-solving.

Skills

tenancy management

rent recovery

safeguarding

anti-social behaviour

Job description

Sutton Housing Partnership is recruiting a Housing Manager for Sutton Gate. This full-time, hybrid role focuses on tenancy management, resolving residents’ concerns, and promoting inclusive, connected communities within the borough.

The successful candidate will have robust experience in rent recovery, safeguarding, and anti-social behaviour case management, working across teams to meet resident priorities and deliver high-quality landlord services.