Housing Manager

London Borough of Sutton; Greater London; Hybrid; GBP 43,000 - 47,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 28/33 days

Simply Health Cash Plan

Cycle to work scheme

Employee Assistance Programme

Learning and development opportunities

Job summary

Sutton Housing Partnership is recruiting a Housing Manager for Sutton Gate. This full-time, hybrid role focuses on tenancy management, resolving residents’ concerns, and promoting inclusive, connected communities within the borough.

The successful candidate will have robust experience in rent recovery, safeguarding, and anti-social behaviour case management, working across teams to meet resident priorities and deliver high-quality landlord services.

Qualifications

• Experience in tenancy management and rent recovery.
• Experience with safeguarding (adult/child) and anti-social behaviour case management.
• Ability to work across teams and promote inclusion within tenant communities.

Responsibilities

• Demonstrate holistic tenancy management and take ownership of residents' concerns, providing support and resolution per policy.
• Promote inclusion among tenants and help build stronger communities.
• Deliver resident-focused services with excellent customer service and problem-solving.

Skills

tenancy management

rent recovery

safeguarding

anti-social behaviour

Job description

Housing Manager

Employer

Sutton Housing Partnership

Location(s)

Sutton Gate

Workplace Type

Hybrid Working

Contract Type

Permanent

Working Hours

Full Time

Grade

Band 4

Hours Per Week

36

Salary Range

£42,612 - £47,400

Salary Basis

Per annum

Leave Entitlement

28 days

Application Deadline

18/11/2026, 23:55

Anticipated Interview Date(s)

TBC

About the Borough

With a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London. Our colleagues work and engage with residents in the borough and wider for our private sector colleagues.

At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives.

About the Role and our Ideal Candidate

As a Housing Manager, you will be required to demonstrate a holistic approach to tenancy management and take ownership of residents' concerns, providing support and resolution in line with policy and procedure. The successful candidate will have experience of rent recovery, adult & child safeguarding, anti-social behaviour case management, supporting victims of domestic abuse, mutual exchanges and working with residents to support them in making positive lifestyle changes. You will be required to promote inclusion among tenants and help to build stronger communities.

This is a challenging, interesting and engaging role and will require you to demonstrate a commitment and ability to work within and across teams to deliver resident priorities.

• A skilled professional who is passionate about tenancy management, is committed to supporting residents and works proactively to improve the service we provide to our residents. You will have an understanding of housing legislation, welfare reform, and tenancy management as well as delivering resident focussed services. You will be required to demonstrate excellent customer service, an ability to effectively problem solve and to offer a professional, caring and customer focused service.

This post is exempt from the Rehabilitation of Offenders act 1974 and, for successful candidates, a comprehensive screening process will be undertaken which will include a DBS Disclosure. Successful candidates will also be required to drive and hold a full UK driving licence.

About Us

Sutton Housing Partnership manages council housing in Sutton. We are responsible for the day-to-day management of housing services to around 6,000 council tenants and 1,500 leaseholders.

This is a perfect time to join our Housing Management team. The team focus is on delivering core landlord services and to ensure that we deliver these consistently well. We are committed to investing in our residents and supporting them to access appropriate services to address a range of issues, including health & wellbeing, financial resilience, training and employment.

Our Offer To You

Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP's pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.

A good work-life balance is important and our key benefits are:

• Membership of the - a career average scheme where employees contribute between 5.5% and 12% . Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025 .
• Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
• Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
• Employee Benefits to include cycle to work scheme and a range of discounts schemes
• Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year
• Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.

Application Process

We anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. Our managers are advised to set up interview panels to be diverse to reduce bias, where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce

We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible.

Additional Information

We are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

Important Information - Criminal Records

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).