Housing & Communities Services Manager

Great Places Housing Association; Oldham; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

DC pension up to 10%

Healthcare salary sacrifice

Discounts via The Market Place

Annual leave 26–30 days + bank rights

You Count Rewards program

Season ticket loans

Wage Stream access

Job summary

Great Places Housing Group is seeking a Neighbourhood Services Manager to be the local point of contact for customers across a defined patch of properties. You will deliver a proactive housing management service, support customers to resolve issues, and promote independence within the community.

You will lead tenancy support, handle complex queries, market vacant homes, manage rent accounts, and work with partners to improve neighbourhoods while safeguarding and driving service improvements.

Qualifications

• Commitment to continued professional development.
• Experience of working in the housing sector or in a similar role is desirable.
• Understanding of estate and tenancy management and delivery of tenancy-related services is desirable.
• Experience of working in a customer-focused environment with high service standards.
• Excellent written and verbal communication skills.
• Ability to organise, time-manage and prioritise in a hybrid environment.
• Proven relationship builder with external agencies and partners.
• Ability to coach customers to empower problem solving and independence.
• Proficient in CRM software and Microsoft Office.
• Full UK driving license with access to a vehicle.

Responsibilities

• Handle tenancy-related queries in line with contractual requirements and policies.
• Provide direct tenancy support to sustain tenancies.
• Market vacant homes and allocate properties meeting customer needs.
• Manage rent accounts, coach budgeting and payment plans; court action as last resort.
• Respond effectively to anti-social behaviour and tenancy breaches with timely investigations.
• Ensure safeguarding concerns are dealt with promptly according to guidelines.
• Conduct regular estate inspections and monitor neighbourhood service contracts.
• Collaborate with agencies and partners to deliver interventions for customers.

Skills

Professional development

Housing sector experience

Estate & tenancy management

Customer service excellence

Excellent communication

Organisational skills

Relationship building

Coaching customers

CRM software

MS Office proficiency

Driving license & vehicle

Tools

CRM systems

MS Office Suite

Job description

Great Places Housing Group is seeking a Neighbourhood Services Manager to be the local point of contact for customers across a defined patch of properties. You will deliver a proactive housing management service, support customers to resolve issues, and promote independence within the community.

You will lead tenancy support, handle complex queries, market vacant homes, manage rent accounts, and work with partners to improve neighbourhoods while safeguarding and driving service improvements.