Resident Services Front Desk Officer

Halton; Widnes; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

34 days holiday

LGPS pension

Life cover

Personal development

Free car parking

Employee benefits platform

Job summary

Halton Direct Link is seeking a friendly and proactive team member to support daily shop operations in Halton. You will handle admin tasks, reception duties and frontline customer service, assisting residents with a range of council services.

The role requires experience dealing with customers in person or over the phone, and proficiency in Microsoft Office. A collaborative, team-based approach is valued, with opportunities for development and progression.

Qualifications

• Experience of dealing with customers in person or over the telephone.
• Able to handle admin duties and reception tasks.
• Proficient in Microsoft Office tools; keyboard skills essential.
• Team-oriented with flexible approach to council services.

Responsibilities

• Support the day-to-day running of the shop, including admin duties, reception duties and customer service.
• Interact with customers face-to-face or by telephone, providing excellent service.
• Experience in delivering one or more council services is desirable.
• Work effectively within a team environment and adapt to changing needs.

Skills

Customer service

Reception/admin duties

MS Office

Communication skills

Tools

Microsoft Office

Job description

Halton Direct Link is seeking a friendly and proactive team member to support daily shop operations in Halton. You will handle admin tasks, reception duties and frontline customer service, assisting residents with a range of council services.

The role requires experience dealing with customers in person or over the phone, and proficiency in Microsoft Office. A collaborative, team-based approach is valued, with opportunities for development and progression.