One Stop Shop Officer

HALTON BOROUGH COUNCIL; Liverpool City Region; Presencial; GBP 18.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday entitlement - 34 days + bank

LGPS pension

Life cover 3x salary

Development opportunities

Free parking at HBC sites

Employee perks platform

Descripción de la vacante

Halton Borough Council is seeking a Customer Service Assistant to support day-to-day shop operations, handle admin duties, reception tasks and frontline customer service. You will engage with customers face to face or by phone, delivering a helpful and efficient service in a team-focused environment.

The role requires basic IT skills, friendly communication, and a willingness to assist residents with a range of council services.

Formación

• Experience dealing with customers face to face or over the telephone.
• Able to deliver council services and work in a team environment.
• Computer literate with good keyboard skills and knowledge of Microsoft Office tools.

Responsabilidades

• Support day-to-day running of the shop including admin duties, reception duties and customer service.
• Deal with customers in person or by phone and identify and respond to customer needs.
• Work as part of a team; bring a positive and helpful approach to service delivery.

Conocimientos

Customer service

Reception duties

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

Job Introduction

Our Story:

Halton is a vibrant local authority with a rich history and heritage, featuring two iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports.

Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It's an exciting time to join us as we develop new policies and transform the way people access services.

We are immensely proud that when asked what's great about working for Halton, the most popular response from our workforce has been 'our colleagues'.

Our Team

Halton Direct Link has transformed the delivery of the Council's services by making the services more accessible to the residents of Halton. The two One Stop Shops provide access to the service face to face and the Contact Centre has improved access via the telephone.

Hours: 37

Your Contributions

You will be responsible in supporting the day-to-day running of the shop which will include a variation of tasks such as admin duties, reception duties and customer service.

You will have experience of dealing with customers in a face-to-face capacity or over the telephone, have excellent customer service skills together with the ability to quickly recognise and deal with customer needs.

Ideally you will be experienced in the delivery of one or more of the councils services and be used to working in a team environment although not essential for the right candidate.

Applicants for the post should be computer literate, have excellent keyboard skills, and have an understanding of Microsoft Office tools.

Our Offer

Aside from working with a great team, our employees have access to a fantastic range of benefits, including:

• A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service with the option to purchase an additional four-days of unpaid leave for our Annual Christmas Closedown
• Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions
• 3 x Salary Life Cover via Local Government Pension Scheme
• Investment in your personal development
• Free Car Parking at HBC sites
• Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme.

At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you - [e-mail]

Please refer to the attached Job Profile for further information about the role and our values.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. If you're interested, please complete your application as early as possible.