Family Hub Administrator

Halton; Widnes; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

34 days annual leave

LGPS pension

Life Cover

Personal development

Free car parking

Employee discounts

Job summary

Halton Borough Council is seeking a permanent Administration Officer to join the Halton Family Hubs in Widnes. You will welcome local families, coordinate appointments and meetings, process purchases, manage finances, and help maintain a safe, welcoming hub environment.

The role requires Maths and English GCSEs, plus experience with IT systems including Microsoft Office. Part-time, 20 hours per week, with a duties schedule across Wednesday to Friday and ongoing team support.

Qualifications

• Be the first point of contact for parents, children, carers and visiting professionals, creating a warm environment.
• Coordinate and schedule appointments, room bookings, training courses and multi-agency meetings.
• Process purchase orders, handle invoice receipts, manage petty cash and reconcile accounts.

Responsibilities

• Monitor building maintenance, report hazards and help ensure health, safety and security standards.
• Support front-line Family Hub services with high-quality administrative support.
• Provide excellent customer service and communication to local families.

Skills

Customer service

Reception duties

Administrative support

MS Office

Education

Maths GCSE

English GCSE

Tools

MS Office

Job description

Our Story:

Halton is a vibrant local authority with a rich history and heritage, featuring three iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports. Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It’s an exciting time to join us as we develop new policies and transform the way people access services. We are immensely proud that when asked what’s great about working for Halton, the most popular response from our workforce has been ‘our colleagues’.

Our Team:

Halton Family Hubs are seeking a permanent Administration Officer to join our busy, front‑line service welcoming local families into the Family Hubs across Halton. You will contribute to the smooth and effective running of the Hubs by ensuring high-quality administrative support, consistent processes, and a welcoming environment for families accessing the Family Hub services.

Your Contributions:

• Be the first point of contact for parents, children, carers and visiting professionals, creating a warm and inclusive environment
• Co-ordinate and schedule appointments, room bookings, training courses and multi-agency meetings
• Process purchase order, handle invoice receipts, manage petty cash and reconcile credit or accounts statements
• Monitor building maintenance, report hazards and help ensure the premises meet health, safety and security standards

The Administrator Officer should hold Maths and English GCSE qualifications and have experience in using IT systems including all Microsoft packages. Ideally, you will have experience working in a busy reception setting and supporting local families, demonstrating excellent customer service and communication skills.

HOURS:

20 hrs per week -Wednesdays 12.30pm - 5.00pm, Thursday and Fridays 8.45 am - 5pm (half an hour lunch)

Our Offer:

• A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service with the option to purchase an additional four-days of unpaid leave for our Annual Christmas Closedown
• Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions
• 3 x Salary Life Cover via Local Government Pension Scheme
• Investment in your personal development
• Free Car Parking at HBC sites
• Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme.

At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you – [e-mail]