One Stop Shop Officer

Halton; Widnes; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

34 days holiday

LGPS pension

Life cover

Personal development

Free car parking

Employee benefits platform

Job summary

Halton Direct Link is seeking a friendly and proactive team member to support daily shop operations in Halton. You will handle admin tasks, reception duties and frontline customer service, assisting residents with a range of council services.

The role requires experience dealing with customers in person or over the phone, and proficiency in Microsoft Office. A collaborative, team-based approach is valued, with opportunities for development and progression.

Qualifications

• Experience of dealing with customers in person or over the telephone.
• Able to handle admin duties and reception tasks.
• Proficient in Microsoft Office tools; keyboard skills essential.
• Team-oriented with flexible approach to council services.

Responsibilities

• Support the day-to-day running of the shop, including admin duties, reception duties and customer service.
• Interact with customers face-to-face or by telephone, providing excellent service.
• Experience in delivering one or more council services is desirable.
• Work effectively within a team environment and adapt to changing needs.

Skills

Customer service

Reception/admin duties

MS Office

Communication skills

Tools

Microsoft Office

Job description

Our Story:

Halton is a vibrant local authority with a rich history and heritage, featuring two iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports. Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It’s an exciting time to join us as we develop new policies and transform the way people access services. We are immensely proud that when asked what’s great about working for Halton, the most popular response from our workforce has been ‘our colleagues’.

Our Team:

Halton Direct Link has transformed the delivery of the Council's services by making the services more accessible to the residents of Halton. The two One Stop Shops provide access to the service face to face and the Contact Centre has improved access via the telephone.

Hours: 37

Your Contributions:

You will be responsible in supporting the day‑to‑day running of the shop which will include a variation of tasks such as admin duties, reception duties and customer service. You will have experience of dealing with customers in a face‑to‑face capacity or over the telephone, have excellent customer service skills together with the ability to quickly recognise and deal with customer needs. Ideally you will be experienced in the delivery of one or more of the councils services and be used to working in a team environment although not essential for the right candidate. Applicants for the post should be computer literate, have excellent keyboard skills, and have an understanding of Microsoft Office tools.

Our Offer:

Aside from working with a great team, our employees have access to a fantastic range of benefits, including:

• A generous annual holiday allowance starting at 34 days per year (including bank holidays), increasing with long service with the option to purchase an additional four‑days of unpaid leave for our Annual Christmas Closedown
• Membership of our defined benefit, salary‑linked Local Government Pension Scheme (LGPS) with generous employer contributions
• 3 x Salary Life Cover via Local Government Pension Scheme
• Investment in your personal development
• Free Car Parking at HBC sites
• Extensive employee benefits platform including discounted shopping, car leasing, gym memberships, wellbeing hub and Employee Assistance Programme.

At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier‑free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long‑term health conditions.

Please refer to the attached Job Profile for further information about the role and our values.