Resident Experience & Front Desk Associate

Cobalt Recruitment; Milton Keynes; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading property management firm in Milton Keynes is seeking a Resident Services Associate to enhance resident engagement and manage day-to-day building operations. The ideal candidate will come from a hospitality background, demonstrating strong customer service skills, effective communication, and a professional demeanor. Responsibilities include maintaining amenity spaces, facilitating resident interactions, and ensuring a safe and welcoming environment. The role requires availability for 1 in 5 Saturdays.

Qualifications

• Experience in hospitality or high-touch customer service.
• Ability to deliver a consistently high standard of service.
• Strong written and verbal communication skills.

Responsibilities

• Deliver high standard of resident service.
• Act as a front-of-house presence for residents and visitors.
• Manage amenity spaces and day-to-day operations.
• Assist with inspections and lettings viewings.

Skills

Customer-focused service delivery

Team collaboration

English communication

Relationship building

Professional presentation

Health and safety awareness

Resilience and adaptability

Job description

A leading property management firm in Milton Keynes is seeking a Resident Services Associate to enhance resident engagement and manage day-to-day building operations. The ideal candidate will come from a hospitality background, demonstrating strong customer service skills, effective communication, and a professional demeanor. Responsibilities include maintaining amenity spaces, facilitating resident interactions, and ensuring a safe and welcoming environment. The role requires availability for 1 in 5 Saturdays.