Accommodation Administrator (Family Leave Cover)

Royal Shakespeare Company; Stratford-upon-Avon; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

The Royal Shakespeare Company invites applications for an Accommodation Administrator to support residential accommodation for acting company members and creative teams in Stratford-upon-Avon. This fixed-term contract covers family leave, from December 2026 to December 2027, full-time 35 hours.

You will coordinate allocations, tenancy administration, communications, and invoices, working with Estates, Planning, Company and Stage Management.

Qualifications

• Excellent administrative, planning and organisational skills with strong attention to detail.
• Experience working in a busy administrative environment.
• A true commitment to customer care with strong communication skills.
• Ability to prioritise a varied workload and problem-solve independently.

Responsibilities

• Coordinating accommodation allocations and resident communications, including arrivals, welcome information and departures.
• Preparing tenancy agreements, completing Right to Rent checks and maintaining accurate accommodation records.
• Working with landlords, contractors and suppliers to resolve issues and improve service delivery.
• Organising cleaning and accommodation changeovers to ensure properties are ready for new residents.
• Supporting accommodation sourcing and maintaining accommodation databases and records.
• Processing invoices, raising purchase orders and supporting payroll administration.

Skills

Excellent administrative

Planning and organising

Customer care

Prioritising workload

Job description

Are you an organised administrator with excellent customer service skills? Do you enjoy coordinating multiple priorities and building positive relationships with a wide range of people? Are you looking for a varied role where your work has a direct impact on the experience of others?

We are looking for an Accommodation Administrator to support the smooth running of our residential accommodation service for acting company members and creative teams working in Stratford-upon-Avon. This is a fixed-term contract to cover family leave, expected to run from December 2026 until around December 2027.

At the heart of the accommodation service, this role ensures residents are accommodated safely, comfortably and efficiently. Working closely with colleagues across Accommodation, Estates, Planning, Company and Stage Management, as well as external landlords and suppliers, you will coordinate accommodation allocations, resident communications, tenancy administration and financial processes to help deliver a high-quality service.

Reporting to the Head of Residential Accommodation and Commercial Leases, key responsibilities include (please see the full role profile for the comprehensive list):

• Coordinating accommodation allocations and resident communications, including arrivals, welcome information and departures.
• Preparing tenancy agreements, completing Right to Rent checks and maintaining accurate accommodation records.
• Working collaboratively with colleagues, landlords, contractors and suppliers to resolve issues and continuously improve service delivery.
• Organising cleaning and accommodation changeovers to ensure properties are ready for incoming residents.
• Supporting accommodation sourcing and maintaining accommodation databases and records.
• Processing invoices, raising purchase orders and supporting payroll administration.

To be successful in this role, you will have:

• Excellent administrative, planning and organisational skills, with strong attention to detail.
• Experience working in a busy administrative environment.
• A true commitment to customer care with strong communication skills.
• The ability to prioritise a varied workload and the confidence to problem-solve independently.
• Experience within property, accommodation, lettings or the arts sector would be advantageous, but is not essential.

This role is a full-time, fixed-term position, working 35 hours per week and will be based in Stratford Upon Avon.

The closing date for applications is midnight on Thursday 12 November.

Interviews are likely to be a one-stage in-person process, expected to take place on Wednesday 18 November.

About the RSC

The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability.

We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.

We are committed to building a diverse workforce and welcome applications from all individuals.

We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work.

The Royal Shakespeare Company (no. 212481) is a registered charity.