Resident Services Concierge - Front Desk & Community Host

cobaltrecruitment; Leeds; Presencial; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary up to £27,000

40-hour working week

Shift options 8:00-17:30 or 11:00-20:0

Occasional Saturday shift with weekday

Descripción de la vacante

Cobalt is recruiting a Resident Services Associate to join a Leeds-based Build to Rent development. You will be the front-of-house contact, welcoming residents, handling parcels and coordinating services to maintain a high standard of living.

Ideal candidates have customer-facing experience and an interest in property or hospitality. The role offers a 40-hour week with two shift options and occasional Saturday work with a weekday off in lieu.

Formación

• Experience in customer-facing roles is required or highly desirable.
• Experience in Build to Rent or residential property is preferable but not essential.
• Good written and verbal communication skills.

Responsabilidades

• Provide front-of-house support, including welcoming residents and visitors, managing reception duties and handling parcels.
• Respond to resident enquiries and assist with complaints, escalating as appropriate.
• Support move-ins/move-outs, including inspections and checks.
• Assist with lettings activity, including property viewings and move-ins.
• Coordinate bookings for communal facilities and amenity spaces.
• Liaise with contractors and maintenance teams, raise work orders and schedule appointments.
• Support resident engagement activities and events.
• Maintain cleanliness and presentation of communal areas and carry out handovers.

Conocimientos

Customer service

Communication

Teamwork

Organisation

Health and safety

Educación

Property or customer service qualification

Descripción del empleo

Cobalt is recruiting a Resident Services Associate to join a Leeds-based Build to Rent development. You will be the front-of-house contact, welcoming residents, handling parcels and coordinating services to maintain a high standard of living.

Ideal candidates have customer-facing experience and an interest in property or hospitality. The role offers a 40-hour week with two shift options and occasional Saturday work with a weekday off in lieu.