Resident Services Associate

Cobalt Recruitment; Milton Keynes; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading property management firm in Milton Keynes is seeking a Resident Services Associate to enhance resident engagement and manage day-to-day building operations. The ideal candidate will come from a hospitality background, demonstrating strong customer service skills, effective communication, and a professional demeanor. Responsibilities include maintaining amenity spaces, facilitating resident interactions, and ensuring a safe and welcoming environment. The role requires availability for 1 in 5 Saturdays.

Qualifications

• Experience in hospitality or high-touch customer service.
• Ability to deliver a consistently high standard of service.
• Strong written and verbal communication skills.

Responsibilities

• Deliver high standard of resident service.
• Act as a front-of-house presence for residents and visitors.
• Manage amenity spaces and day-to-day operations.
• Assist with inspections and lettings viewings.

Skills

Customer-focused service delivery

Team collaboration

English communication

Relationship building

Professional presentation

Health and safety awareness

Resilience and adaptability

Job description

Our client is a leading operator within the build-to-rent sector, focused on delivering high-quality homes alongside an excellent resident experience. Their approach puts people first, with well-managed buildings, strong community engagement and shared amenities designed to support modern living. The organisation is committed to inclusion, sustainability and creating environments where residents feel supported and valued.

The role

As a Resident Services Associate, you play a key role in the front-of-house team, acting as a consistent point of contact for residents and visitors. The Resident Services Associate supports the smooth day-to-day operation of the building while helping to create a welcoming and well-managed environment.

Responsibilities

• Delivering a high standard of resident service across all touchpoints.
• Acting as a visible front-of-house presence, including meet and greet, reception and parcel handling.
• Supporting resident engagement and community initiatives.
• Managing amenity spaces and supporting day-to-day building operations.
• Assisting with inspections, lettings viewings and ad-hoc operational tasks.
• Working closely with colleagues to ensure consistent service delivery.
• Supporting tenancy, income and unit management activities where required.
• Maintaining awareness of health and safety requirements on site and following agreed procedures.

This role requires availability for 1 in 5 Saturdays, planned in advance and shared across the team.

Skills and qualifications

This role is particularly well suited to candidates from hospitality or other high-touch customer service environments, where delivering a consistently high standard of service is central.

You will ideally bring:

• Working knowledge of customer-focused service delivery.
• Experience working as part of a team in a resident, guest or client-facing setting.
• Strong written and verbal English communication skills.
• The ability to build positive relationships with residents, colleagues and external partners.
• A professional and well-presented approach.
• Awareness of health and safety practices within a managed environment.
• A positive and resilient mindset, with the ability to adapt to changing priorities.