Resident Experience Concierge

Four Corners; Leeds; On-site; GBP 27,000 - 33,000; Full time

Job summary

Hemma, opening in Leeds, seeks a warm, quick-thinking Resident Services Assistant to join the on-site team. You’ll welcome residents, drive occupancy, and keep show spaces looking their best while supporting events and local engagement.

Reporting to the General Manager, you’ll resolve queries with empathy and maintain safety. This entry-level role offers visibility and real influence on resident experience.

Qualifications

• Customer-facing role experience in hospitality, residential property or retail.
• Clear spoken and written English.
• Ability to resolve queries with empathy.
• Experience with MS Office and CRM tools.

Responsibilities

• Welcome future residents and support move-ins and move-outs.
• Keep show apartments and common areas ready for viewings.
• Handle resident queries with calm, empathetic communication.
• Support events and community-building initiatives.
• Collaborate with on-site and central teams to maintain safety and operations.

Skills

Customer service

Office software

CRM systems

Property management software

English proficiency

Tools

CRM software

Property management system

MS Office

Job description

Hemma, opening in Leeds, seeks a warm, quick-thinking Resident Services Assistant to join the on-site team. You’ll welcome residents, drive occupancy, and keep show spaces looking their best while supporting events and local engagement.

Reporting to the General Manager, you’ll resolve queries with empathy and maintain safety. This entry-level role offers visibility and real influence on resident experience.