Resident Services Advisor

Carrington Blake Recruitment; Macclesfield; On-site; GBP 24,000 - 29,000; Full time

Job summary

Cheshire East Council is seeking a Customer Services Advisor to provide a professional and friendly service to residents. You will be the first point of contact for enquiries, helping people access services and resolving queries where possible.

Key duties include handling calls, providing information on procedures, recording inquiries, and directing issues to the right department. Experience in a customer-facing role and strong communication skills are essential.

Qualifications

• Experience in customer service, contact centre or front-facing role.
• Excellent verbal and written communication skills.
• Good IT skills and accurate record-keeping.
• Strong problem-solving abilities and ability to resolve inquiries.
• Professional, patient and helpful when dealing with the public.
• Ability to work under pressure and manage priorities.
• Attention to detail and commitment to high-quality service.

Responsibilities

• Handle incoming customer enquiries by telephone and other channels.
• Provide accurate information and guidance on council services.
• Resolve queries to ensure a positive customer experience.
• Record enquiries and maintain accurate records in council systems.
• Identify needs and direct enquiries to the appropriate department.
• Handle complaints professionally and escalate complex issues as needed.
• Work in a busy environment, manage workloads and meet service standards.
• Maintain confidentiality and comply with data protection requirements.

Skills

Customer service

Verbal communication

Written communication

IT skills

Problem solving

Handling pressure

Job description

Cheshire East Council is seeking a Customer Services Advisor to provide a professional and friendly service to residents. You will be the first point of contact for enquiries, helping people access services and resolving queries where possible.

Key duties include handling calls, providing information on procedures, recording inquiries, and directing issues to the right department. Experience in a customer-facing role and strong communication skills are essential.