Customer Experience Advisor, Housing & Property Services

CHS Group; Cambridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

Cambridge Housing Society (CHS) is seeking a Customer Advisor to be the first point of contact for customers, offering a first-class, customer-focused service across telephone enquiries, emails, live chat and in person.

You will bring prior experience in admin and customer facing roles, a professional telephone manner, and the ability to negotiate confidently, prioritise tasks and meet deadlines while supporting Housing Management and Property Services teams.

Qualifications

• Experience in administrative and customer-facing roles is essential.
• Strong communication and administrative skills with a professional telephone manner.
• Ability to manage workload, priorities and meet tight deadlines.

Responsibilities

• Provide a first-class customer service across phone, email, live chat and face-to-face interactions.
• Support Housing Management and Property Services teams with enquiries.
• Respond quickly and make timely, effective decisions while maintaining discretion.

Skills

Customer service

Communication

Administrative skills

Telephone etiquette

Prioritization

Negotiation

Tools

MS Office

Job description

Cambridge Housing Society (CHS) is seeking a Customer Advisor to be the first point of contact for customers, offering a first-class, customer-focused service across telephone enquiries, emails, live chat and in person.

You will bring prior experience in admin and customer facing roles, a professional telephone manner, and the ability to negotiate confidently, prioritise tasks and meet deadlines while supporting Housing Management and Property Services teams.