Customer Experience Specialist — Front Desk & Phone Support

East Cambridgeshire District Council; United Kingdom; Remote; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Childcare scheme (in approved cases)

Occupational health programme

Training and development

Uniform provided

Holiday, sickness and pension scheme

Job summary

East Cambridgeshire District Council is seeking a Customer Service Advisor to join the front-line team. The role involves handling enquiries by telephone, at the reception desk, and via email/online channels, ensuring a friendly and efficient service with first-contact resolution where possible.

You will log interactions using council systems and undertake administrative tasks with full training provided. The post is office-based, 37 hours per week, Monday to Friday, with a standard

Qualifications

• Previous experience in a similar customer service role.
• Excellent listening, communication and interpersonal skills; strong keyboard skills.
• Hours: 37 per week, with 8:45–5.00 Mon–Thu and 8:45–4.30 Fri.

Responsibilities

• Handle enquiries by phone, in person, email and online.
• Log customer interactions using council systems.
• Provide first point of contact resolution wherever possible.
• Support administrative tasks as part of the front-line service.

Skills

Listening

Communication

Interpersonal

Keyboard

Job description

East Cambridgeshire District Council is seeking a Customer Service Advisor to join the front-line team. The role involves handling enquiries by telephone, at the reception desk, and via email/online channels, ensuring a friendly and efficient service with first-contact resolution where possible.

You will log interactions using council systems and undertake administrative tasks with full training provided. The post is office-based, 37 hours per week, Monday to Friday, with a standard